This privacy notice discloses the privacy practices for https://drvitalex.com/. This privacy notice applies solely to information collected by this website. It will notify you of the following:
What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.What choices are available to you regarding the use of your data.The security procedures in place to protect the misuse of your information.How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing: We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. For order placement, we only collect the information necessary to fulfill such orders and confirm your identity for payment purposes, which may include personal contact details such as name, title, addresses, telephone numbers, and personal email addresses; date of birth; gender; credit card account details or other payment information; and any other personal details described elsewhere in this Privacy Policy. We will not sell or rent this information to anyone except as may be described herein. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as disclosed herein or otherwise as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this Privacy Policy.
Text Marketing and notifications: By subscribing to text notifications, you agree to receive recurring automated marketing messages at the phone number provided. Consent is not a condition of purchase. Reply STOP to unsubscribe, or HELP for help. Msg & Data rates may apply. For more info, review our Privacy Policy and Terms of Use, which are incorporated herein by reference. Your Access to and Control Over Information: You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:See what data we have about you, if any.Change/correct any data we have about you.Have us delete any data we have about you.Express any concern you have about our use of your data. Security: We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. If you feel that we are not abiding by this Privacy Policy, you should contact us immediately via support@drvitalex.com.
Orders: We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.
Cookies: We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Except as noted herein, usage of a cookie is in no way linked to any personally identifiable information on our site.
Sharing: Except as otherwise noted within this Privacy Policy, we do not share aggregated demographic information with our partners and advertisers. We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order. We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services. In addition to the aforementioned services, we use a third party service that identifies and delivers contact records for visitors to our website using a code snippet for our own marketing purposes.
Third Party Pixels and Cookies: When you visit our website, log in, register, or open an email, cookies, ad beacons, and similar technologies may be used by our online data partners or vendors to associate these activities with information they or others have about you, including your email address. We (or service providers on our behalf) may then send communications and marketing to these email addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout.Links: This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Surveys & Contests: From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
Behavioral AdvertisingAs described above, we use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://thenai.org/about-online-advertising/faq/?tab=2.You can opt out of targeted advertising by using the links below:Facebook: https://www.facebook.com/settings/?tab=adsGoogle: https://www.google.com/settings/ads/anonymousBing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-adsAdditionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info.Do Not TrackPlease note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.CALIFORNIA PRIVACY RIGHTSWe process your personal information in accordance with the California Consumer Privacy Act (“CCPA”). The CCPA became effective on January 1, 2020, and creates a variety of privacy rights for California consumers. On November 3, 2020, Californians passed a ballot initiative to enact the California Privacy Rights Act of 2020 (“CPRA”). The CPRA amended and expanded California's first-of-its-kind consumer privacy law, the California Consumer Privacy Act of 2018. The CPRA's amendments took effect on January 1, 2023, and enforcement for its new requirements applies to conduct occurring after July 1, 2023. While we are using this CCPA and CPRA section of our Privacy Policy to make disclosures required by the CCPA and CPRA, we share this information with, and provide the same privacy rights to, all of our United States customers. Personal Information We CollectYou have the right to know what kinds of personal information we collect and our business purposes for that collection. We make this information available to you in the “Information Collection, Use, and Sharing” section of the Privacy Policy. You also have the right to know how personal information is obtained, how it is used, and our business purposes for that use. We make this information available to you in the “Information Collection, Use, and Sharing” section of the Privacy Policy. You have the right to know if we share your personal information with any third parties, including for cross-context behavioral advertising. We may share personal information in order to have our service providers perform services by written contract. In addition, we may share personal information with third parties for other notified purposes, as permitted by the CCPA and CPRA. For example, we share your personal data with your consent or to complete any transaction or provide any product you have requested or authorized. For more information on how we share your personal information, refer to the “Sharing” section of the Privacy Policy. You have the right to know whether your personal information is being sold. Your personal information is sold when it is shared with a third party for monetary or other valuable consideration for a purpose that is not a “business purpose” as set forth in the CCPA and CPRA. We do not sell your personal information. We also do not share your information for cross-context behavioral advertising.
Rights to Personal InformationYou have the right to request that we disclose certain information to you about our collection and use of your personal information occurring on or after January 1, 2022. Once we receive and confirm your verifiable consumer request, we will disclose to you: The categories of personal information we collected about you; The categories of sources for the personal information we collected about you; Our business or commercial purpose for collecting that personal information; The categories of third parties with whom we share that personal information; and The specific pieces of personal information we collected about you. You have the following rights: to request that we delete any of your personal information that we collected from you and retained; to ask us to correct inaccurate personal information about you; to direct us to limit our use of sensitive personal information to specifically permitted purposes, if applicable; and to direct us to stop sharing your personal information for cross-context behavioral advertising, if applicable. Once we receive and confirm your verifiable consumer request (discussed more below), we will delete your personal information from our records, unless we need the personal information to: Provide a good or service requested by you; Provide a good or service reasonably anticipated within the context of our ongoing business relationship with you; Detect security incidents or malicious or illegal activity; Debug or repair existing intended functionality; Exercise, or allow you to exercise, free speech or another legal right; Enable internal uses that are reasonably aligned with your expectations based on your business relationship with us; Engage in certain scientific research; Comply with a legal obligation; or Use the personal information internally in a lawful manner compatible with the context in which you provided the personal information to us. Requests to Exercise Your RightsYou may request to exercise the foregoing rights by submitting a request to us by email at support@drvitalex.com.Once a request is received, your identity will need to be verified. To accomplish this please provide the email address and phone number you have previously used when interacting with us. This information will be used to verify your identity and process your request. We will confirm the request received by email to the account provided. You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must: Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative; and Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it. We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request. We will endeavor to respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to 90 days), then we will inform you of the reason and extension period in writing. We will deliver our written response electronically. Any disclosures we provide will only cover collection and use of your personal information occurring on or after January 1, 2022. The response we provide will also explain the reasons we cannot comply with a request, if applicable. We will select a format to provide your personal information that is readily usable. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
Non-Discrimination and Financial IncentivesWe will not discriminate against you for exercising any of your CCPA or CPRA rights. Unless permitted by the CCPA and CCPA, we will not: Deny you goods or services.; Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties; Provide you a different level or quality of goods or services; or Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services. The CCPA permits businesses to provide differing levels or quality or different prices where the business can demonstrate that the difference is reasonably related to the value to the business of the consumer’s personal information. The CCPA allows businesses to offer consumers financial incentives for sharing personal information. The CPRA further clarifies that the law does not prohibit a business from offering loyalty, rewards, premium features, discounts, or club card programs For example, a business can offer a rewards program or provide a premium service to consumers as compensation for their personal information. Where we offer such programs, your participation is optional, your participation is subject to any applicable terms, and you may withdraw at any time.
California Online Privacy Protection Act NoticeSome web browsers incorporate a “Do Not Track” feature that signals to websites that you visit that you do not want to have your online activity tracked. How browsers communicate the Do Not Track signal is not yet uniform. For this reason, our website does not currently interpret, respond to or alter their practices when they receive Do Not Track signals. Please note that third parties may collect personal information about your online activities over time and across different websites when you visit our website or other online websites and services. To find out more about "Do Not Track," you may wish to visit https://allaboutdnt.com/.
CHILDREN’S PRIVACYOur services are not directed to or intended for use by minors (as used herein, this term refers to children under the age of 18). Consistent with the requirements of applicable law, if we learn that we have received any information directly from a minor without his or her parent’s verified consent, we will use that information only to respond directly to that child (or his or her parent or legal guardian) to inform the minor that he or she cannot use our services and subsequently will delete that information. If you become aware of a minor accessing our website, please immediately contact us at support@drvitalex.com.
EUROPEAN UNION PRIVACY RIGHTSIf you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through this website), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.This Privacy Policy describes the categories of personal data that we collect, how we use your personal data, how we secure your personal data, when we may disclose your personal data to third parties, and when we may transfer your personal data outside of your home jurisdiction. This Privacy Policy also describes your rights regarding the personal data that we hold about you, including how you can access, correct, and request erasure of your personal data.We will only process your personal data in accordance with this Privacy Policy unless otherwise required by applicable law. We take steps to ensure that the personal data that we collect about you is adequate, relevant, not excessive, and processed for limited purposes. Collection of Personal DataFor the purposes of this Privacy Policy, personal data means any information about an identifiable individual. Personal data excludes anonymous or de-identified data that is not associated with a particular individual. To carry out our activities and obligations pertaining to your orders, we may collect, store, and process the following categories of personal data, which we require to do business with you:Personal contact details such as name, title, addresses, telephone numbers, and personal email addresses.
Date of birth.Credit card account details or other payment information.Other personal details included in the sections described above.The personal data listed in this Privacy Policy is generally mandatory in order for us to fulfill orders and other obligations we have to you. Failure to provide or allow us to process mandatory personal data may affect our ability to accomplish the purposes stated in this Privacy Policy.We will collect the personal data that we process directly from you. In limited circumstances third parties may provide your personal data to us, such as payment processors. Use of Personal DataWe only process your personal data where applicable law permits or requires it, including where the processing is necessary for the performance of our obligations to you, where the processing is necessary to comply with a legal obligation that applies to us as an e-commerce business, for our legitimate interests or the legitimate interests of third parties, to protect your vital interests, or with your consent if applicable law requires consent. We may process your personal data for the following legitimate business purposes and for the purposes of fulfilling your orders and any other applicable aspects of your relationship with us:Fulfilling your orders and any other aspects of your relationship with us.
Business management and planning.Processing returns.Accounting and auditing.Conducting internal process reviews requirements.Complying with applicable law.Internal education, training, and development requirements.Communicating with you regarding your account or orders.Marketing and advertising, as further discussed within this Privacy Policy.We will only process your personal data for the purposes we collected it for or for compatible purposes. If we need to process your personal data for an incompatible purpose, we will provide notice to you and, if required by law, seek your consent. We may process your personal data without your knowledge or consent where required by applicable law or regulation.We may also process your personal data for our own legitimate interests, including for the following purposes:
To prevent fraud.To ensure network and information security, including preventing unauthorized access to our computer and electronic communications systems and preventing malicious software distribution.To support internal administration with our affiliated entities.To conduct data analytics analyzes to review and better understand customer experiences.You will not be subject to decisions based on automated data processing without your prior consent.Collection and Use of Special Categories of Personal DataThe following special categories of personal data are considered sensitive under the laws of the European Union and may receive special protection:Racial or ethnic origin.Political opinions.Religious or philosophical beliefs.Trade union membership.Genetic data.Biometric data.Data concerning health.Data concerning sex life or sexual orientation.Data relating to criminal convictions and offenses may also receive special protection under the laws of your jurisdiction.We do not collect or process any of the above listed special categories of personal data. If we develop a legitimate need to process special categories of personal data in the future, we will only do so only after providing you with notice and, if required by law, obtaining your prior, express consent. Data SharingWe will disclose your personal data to third parties where required by law or to our outside shipping company to ship orders, and our credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order. We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services. These third-party service providers may be located outside of your home jurisdiction.Where possible, we require all our third-party service providers, by written contract, to implement appropriate security measures to protect your personal data consistent with our policies and any data security obligations applicable to us. We do not knowingly permit our third-party service providers who process your personal data on our behalf to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes in accordance with our instructions.When you visit our website, log in, register, or open an email, cookies, ad beacons, and similar technologies may be used by our online data partners or vendors to associate these activities with information they or others have about you, including your email address. We (or service providers on our behalf) may then send communications and marketing to these email addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout.We may also disclose your personal data for the following additional purposes where permitted or required by applicable law:To affiliates and internal parties (including outside of your home jurisdiction) for the purposes set out in this Privacy Policy and as necessary to perform our fulfillment of orders and other services to you.As part of our regular reporting activities consistent with our internal processes.To comply with legal obligations or valid legal processes such as search warrants, subpoenas, or court orders. When we disclose your personal data to comply with a legal obligation or legal process, we will take reasonable steps to ensure that we only disclose the minimum personal data necessary for the specific purpose and circumstances.To protect our rights and property.During emergency situations or where necessary to protect the safety of persons.Where the personal data is publicly available.If a business transfer or change in ownership occurs and the disclosure is necessary to complete the transaction. In these circumstances, we will limit data sharing to what is absolutely necessary, and we will anonymize the data where possible.For additional purposes with your consent where such consent is required by law. Cross-Border Data TransfersWhere permitted by applicable law, we may transfer the personal data we collect about you to the United States and other jurisdictions that may not be deemed to provide the same level of data protection as your home country, as necessary for the purposes set out in this Privacy Policy. If you are located in the European Union, we have implemented the safeguards and security measures details herein to secure the transfer of your personal data to the United States and other jurisdictions. Data SecurityWe have implemented appropriate physical, technical, and organizational security measures designed to secure your personal data against accidental loss and unauthorized access, use, alteration, or disclosure. In addition, we limit access to personal data to those employees, agents, contractors, and other third parties that have a legitimate business need for such access. Where possible, we pseudonymize and/or encrypt personal data. Data RetentionExcept as otherwise permitted or required by applicable law or regulation, we will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, as required to satisfy any legal, accounting, or reporting obligations, or as necessary to resolve disputes. To determine the appropriate retention period for personal data, we consider applicable legal requirements, the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes we process your personal data for, and whether we can achieve those purposes through other means. We specify the retention periods for your personal data in our data retention policy detailed below.Under some circumstances we may anonymize your personal data so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent. We will retain and securely destroy your personal data in accordance with our document retention policy and applicable laws and regulations. Rights of Access, Correction, Erasure, and ObjectionIt is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes at any time you maintain an account or other information with us. By law, you may have the right to request access to, correct, and erase the personal data that we hold about you, or object to the processing of your personal data under certain circumstances. You may also have the right to request that we transfer your personal data to another party. If you want to review, verify, correct, or request erasure of your personal data, object to the processing of your personal data, or request that we transfer a copy of your personal data to another party, please contact us by e-mail at support@drvitalex.com.We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal data that we hold about you or make your requested changes. Applicable law may allow or require us to refuse to provide you with access to some or all of the personal data that we hold about you, or we may have destroyed, erased, or made your personal data anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your personal data, we will inform you of the reasons why, subject to any legal or regulatory restrictions. Right to Withdraw ConsentWhere you have provided your consent to the collection, processing, or transfer of your personal data, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, contact us by e-mail at support@drvitalex.com. Changes to This Privacy PolicyWe reserve the right to update this Privacy Policy at any time, and we will provide you with a new Privacy Policy when we make any updates. If we would like to use your previously collected personal data for different purposes than those we notified you about at the time of collection, we will provide you with notice and, where required by law, seek your consent, before using your personal data for a new or unrelated purpose. We may process your personal data without your knowledge or consent where required by applicable law or regulation. Contact UsIf you have any questions about our processing of your personal data or would like to make an access or other request, please contact us by e-mail at support@drvitalex.com. If you are unsatisfied with our response to any issues that you raise, you may have the right to make a complaint with the data protection authority in your jurisdiction. DATA RETENTIONWhen you place an order through this website, we will maintain your order information for our records and your convenience related to future inquiries or orders, unless and until you ask us to delete this information. CHANGESWe may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. CONTACT USFor more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@drvitalex.com
© 2025 Skybound Solutions LLC
Business Registration / Filing ID: 2023-001224397Registered Address: 30 N GOULD ST STE N, Sheridan, WY 82801, USAEmail: support@drvitalex.com
These Terms and Conditions of Sale and Website Use (“Terms”) apply to:
your access to and use of any Dr. Vitalex website, localized storefront, checkout page or related online service that links to these Terms, collectively referred to as the “Website”; and
any order you place for products offered through the Website.
Please read these Terms carefully before using the Website or placing an order.
By placing an order, you confirm that you have read and accepted these Terms and that you have the legal capacity to enter into a binding agreement.
Nothing in these Terms excludes, restricts or replaces any consumer right or remedy that cannot lawfully be excluded, restricted or replaced under applicable law.
The Website and the Dr. Vitalex brand are operated by:
Skybound Solutions LLC Operator of the Dr. Vitalex brand Wyoming limited liability company Wyoming Filing ID: 2023-001224397
Skybound Solutions LLC is the contracting seller for orders placed through the Website and the legal entity responsible for receiving customer payments.
Skybound Solutions LLC 199/669(A4014) Soi Rama 9 soi 5 Huay Kwang, Huay Kwang Bangkok 10310 Thailand
The company’s day-to-day management, commercial decision-making and e-commerce operations are conducted from this physical location.
Skybound Solutions LLC 30 N Gould St Ste N Sheridan, Wyoming 82801 United States
The Wyoming address is the company’s statutory registered office. It is separate from the company’s principal place of business and management and is not represented as the company’s physical operating office.
Email: support@drvitalex.com Telephone: +1-302-889-2835
In these Terms, “Dr. Vitalex,” “Skybound Solutions,” “Company,” “we,” “us” and “our” refer to Skybound Solutions LLC.
A “consumer” is an individual purchasing products primarily for personal, family or household use rather than for commercial or professional purposes.
These Terms apply alongside all mandatory consumer-protection laws applicable to the customer.
If a provision of these Terms conflicts with a mandatory consumer-protection rule applicable to you, the mandatory rule will prevail to the extent of that conflict. The remaining provisions of these Terms will continue to apply.
Consumers residing in Germany, Sweden, Norway, or another European Union or European Economic Area country retain all mandatory rights available to them under the laws applicable in their country of habitual residence.
You may place an order only if:
you have the legal capacity to enter into a binding contract;
the delivery address is located in a country or territory to which we offer delivery;
the information you provide is complete, accurate and current;
you are authorized to use the selected payment method; and
the order is for lawful personal or household use.
If you have not reached the age of legal majority in your country, you may place an order only with the authorization and supervision of a parent or legal guardian.
Products may not be purchased for unauthorized commercial resale, fraudulent activity or any unlawful purpose.
Dr. Vitalex offers physical consumer wellness and comfort products, including at-home back, neck, foot and ergonomic wellness devices and related accessories.
Product descriptions, photographs, dimensions, specifications, functions and other information are provided to help customers understand the products before ordering.
We make reasonable efforts to display products accurately. Minor non-material variations may occur in areas such as:
color;
packaging;
dimensions;
product appearance;
included accessories; or
manufacturing details.
Any product delivered must conform to the material description and information presented at the time of purchase.
Dr. Vitalex products are consumer wellness and comfort products.
Unless expressly stated otherwise and lawfully authorized, our products and Website content are not intended to:
diagnose a disease or medical condition;
replace professional medical advice;
replace prescribed medical treatment;
prescribe medication; or
guarantee a specific medical outcome.
You must read and follow the instructions, safety information, warnings and contraindications supplied with the product.
You should obtain appropriate professional medical advice before use where you have a medical condition, recent injury, implanted medical device, pregnancy or another concern that could affect safe product use.
Nothing in this section limits our obligation to provide products that are safe, conforming and accurately described.
All products are subject to availability.
Placing a product in your shopping cart does not reserve it. A product may become unavailable before the order is completed.
If a product becomes unavailable after you have placed an order, we will:
inform you without undue delay;
not substitute a materially different product without your agreement; and
refund any amount paid for the unavailable product.
Before submitting an order, you will have an opportunity to review and correct the information entered, including:
products and quantities;
delivery address;
billing details;
selected shipping method;
applicable discounts; and
total amount payable.
The final checkout button will indicate that submitting the order creates an obligation to pay.
After you submit an order, we will send an electronic acknowledgment or order confirmation to the email address provided.
The acknowledgment confirms that we received your order. It does not necessarily confirm that the order has been accepted or dispatched.
Unless we expressly confirm otherwise, a binding contract of sale is formed when we:
expressly accept the order; or
send confirmation that the order has been dispatched,
whichever occurs first.
Unless another legal entity is clearly identified to the customer before payment, all orders placed through the Website are sold by:
Skybound Solutions LLC, operator of the Dr. Vitalex brand.
The use of a localized website, local language, local currency, local domain or local payment method does not by itself change the identity of the contracting seller.
We may refuse or cancel an order before dispatch where there is a legitimate reason, including where:
a product is unavailable;
an obvious pricing or description error has occurred;
payment authorization is unsuccessful;
required customer information is missing or incorrect;
the order appears fraudulent or unauthorized;
the order breaches applicable law, sanctions or payment-network requirements;
delivery to the specified address is not reasonably possible; or
the quantity ordered indicates unauthorized commercial resale.
If we cancel an order after payment has been collected, we will refund the amount paid for the cancelled products.
Nothing in this section limits any mandatory consumer rights.
The total amount displayed during checkout is the amount payable for the order.
Before the order is submitted, the checkout will display, where applicable:
product prices;
discounts;
taxes;
shipping or delivery charges;
any other mandatory charges; and
the total amount payable.
Prices may be displayed in EUR, SEK, NOK or another currency supported by the relevant storefront.
If your bank account or payment method uses another currency, your bank, card issuer or payment provider may apply its own exchange rate or foreign-transaction fee. We do not control fees independently charged by those providers.
Unless an offer and checkout expressly identify a recurring subscription, purchases are one-time purchases.
We make reasonable efforts to ensure that prices are accurate.
If an obvious pricing error occurs, we may contact you before dispatch and offer you the choice to:
confirm the order at the correct price; or
cancel the affected product and receive a refund.
We will not rely on a minor or non-obvious error to deprive a consumer of an accepted purchase where doing so would be prohibited by applicable law.
Promotions, bundles, discount codes and special offers may be subject to additional conditions disclosed with the relevant offer.
Unless otherwise stated:
only one discount code may be used per order;
discounts have no cash value;
discounts cannot be applied retrospectively;
promotions remain subject to availability; and
promotional products forming one combined offer should normally be returned together when the entire purchase is withdrawn.
If only part of a discounted bundle is returned, the refund may be adjusted to reflect the applicable price of the products retained, where permitted by law and clearly disclosed.
Nothing in this section limits statutory rights concerning defective, damaged, misdescribed or non-conforming products.
Payment must be made using one of the payment methods offered during checkout.
Available payment methods may vary depending on the customer’s country, currency, device and transaction.
By submitting payment details, you confirm that:
the information is complete and accurate;
you are authorized to use the payment method; and
the payment may be submitted for authorization and processing.
Payments may be processed by regulated third-party payment-service providers. Those providers may conduct authentication, fraud-prevention, sanctions-screening and other legally required checks.
Where reasonably necessary to prevent fraud or unauthorized transactions, we may request additional verification before accepting or dispatching an order.
If the required verification cannot be completed, we may cancel the order and refund any amount collected.
We will provide an electronic order confirmation.
The confirmation will normally include:
the order number;
products ordered;
quantities;
price and currency;
delivery information;
customer contact details;
shipping charges; and
applicable taxes or other charges.
You should review the order confirmation and contact us promptly if any information is incorrect.
These Terms are made available in a form that can be viewed, saved and printed.
We deliver only to countries and territories made available through the relevant Website or checkout.
Available delivery countries may change.
The Website may include storefronts directed toward customers in Germany, Sweden, Norway and other countries.
A localized storefront does not mean that Skybound Solutions LLC is incorporated or maintains a physical office in that country.
Unless another legal seller is expressly identified before payment, Skybound Solutions LLC remains the contracting seller.
Estimated order-processing and delivery times are displayed on the applicable product page, shipping page or checkout.
Delivery dates are estimates unless expressly confirmed as guaranteed.
We will deliver products without undue delay. Where mandatory consumer law requires and no different delivery period has been agreed, delivery will normally take place no later than 30 days after the contract is concluded.
If delivery is materially delayed, we will provide information about the delay where reasonably possible.
Any mandatory right to set an additional deadline, cancel the order, obtain a refund or pursue another remedy remains unaffected.
Orders may be shipped through third-party fulfillment providers and carriers.
Where available, we will provide:
a tracking number;
a tracking link; or
another shipment-status notification.
An order may be divided into multiple parcels. Each parcel may have its own tracking number and delivery date.
You are responsible for providing a complete and accurate delivery address.
Please contact us promptly if you discover an error. We cannot guarantee that an address can be changed after an order has entered fulfillment.
If delivery fails because:
the address was incorrect or incomplete;
the recipient refused delivery without exercising a legal right;
the parcel was not collected; or
the carrier could not obtain access to the delivery location,
we will attempt to contact you where reasonably possible.
Where permitted by law, we may charge reasonable and documented costs for re-delivery or for a parcel returned because of incorrect information or failure to collect it.
Failure to collect a parcel does not by itself constitute a valid exercise of the statutory withdrawal right. You should communicate clearly if you wish to withdraw from the purchase.
For consumer purchases, the risk of loss or damage remains with us until you, or a third party designated by you other than the carrier, takes physical possession of the products.
If you independently appoint a carrier that was not offered by us, risk may pass when the products are handed to that carrier, to the extent permitted by applicable law.
Ownership of the products passes to you once we have received full payment and the products have been delivered.
You should inspect the parcel and products after delivery.
If the parcel appears damaged, you should photograph the packaging and product and contact us as soon as reasonably possible.
Failure to inspect or report an issue immediately does not remove statutory consumer rights. Timely notification may, however, assist us in investigating the issue with the carrier.
Consumers purchasing products online generally have the right to withdraw from the contract without giving a reason within 14 days, where that right applies under applicable law.
For an order containing one product, the withdrawal period normally begins on the day after you, or a third party designated by you other than the carrier, receives the product.
For multiple products delivered separately under one order, the withdrawal period normally begins on the day after receipt of the final product.
For a product delivered in several parts, the period normally begins on the day after receipt of the final part.
This statutory withdrawal right is separate from any additional voluntary return period we may offer.
To exercise the right of withdrawal, you must send a clear statement of your decision before the withdrawal period expires.
You may contact:
Dr. Vitalex Customer Support Email: support@drvitalex.com
You may use the model withdrawal form at the end of these Terms, but use of that form is not mandatory.
Your notice should preferably include:
your full name;
order number;
products being returned; and
date the products were received.
We will acknowledge receipt of the withdrawal notice without undue delay.
After notifying us of your withdrawal, you must return the products within 14 days, unless applicable law provides otherwise.
Please contact customer support before sending the return so that we can provide the appropriate return-center address and necessary instructions.
Products must not be returned to the Bangkok principal place of business or the Wyoming registered office unless customer support expressly instructs you to use that address.
Those addresses are legal and company contact addresses and are not necessarily equipped to receive customer returns.
The requirement to request return instructions does not remove, delay or restrict your statutory right of withdrawal.
Where you exercise the statutory right of withdrawal because you changed your mind, you are responsible for the direct cost of returning the products unless:
we expressly offered free return shipping;
the Website stated that we would pay the return cost;
we failed to inform you before purchase that you would be responsible for the return cost;
the product was defective, damaged, incorrect or non-conforming; or
mandatory law requires us to pay the cost.
We will bear reasonable return costs for products that are defective, damaged, incorrect or otherwise non-conforming.
You should use a trackable return method and retain proof of shipment until the return has been completed.
You may inspect a product to the extent reasonably necessary to establish its nature, characteristics and functioning.
You may be responsible for a reduction in value caused by handling beyond what would reasonably be permitted when inspecting a product in a physical retail store.
Opening packaging does not automatically eliminate the right of withdrawal unless a specific statutory exception applies.
Where reasonably possible, the return should include:
the product;
accessories;
manuals;
included promotional items; and
original packaging.
The absence of original packaging alone does not automatically eliminate statutory rights.
Where you validly withdraw from the contract, we will refund:
the price paid for the returned products; and
the cost of the least expensive standard delivery option offered for the original order.
We are not required to refund additional costs resulting from your selection of an expedited or premium delivery method instead of the least expensive standard delivery option.
Refunds will be issued without undue delay and normally no later than 14 days after we receive your withdrawal notice.
We may withhold the refund until:
we receive the returned products; or
you provide evidence that the products have been sent back,
Refunds will normally be made to the original payment method unless another method is expressly agreed and does not result in additional fees for you.
The statutory right of withdrawal may not apply to products covered by a lawful exception, including:
products made to the customer’s specifications or clearly personalized;
products that deteriorate or expire rapidly;
sealed products that are genuinely unsuitable for return for health-protection or hygiene reasons after the seal has been broken;
products inseparably mixed with other items after delivery; or
other products expressly excluded under applicable mandatory law.
An exception will be applied only where its legal conditions are satisfied.
We will not classify an ordinary returnable product as a hygiene-sensitive product merely to avoid a statutory return obligation.
We may offer a voluntary return period longer than the statutory withdrawal period.
Any voluntary return policy will be described separately on the Website or in our Shipping and Returns Policy.
A voluntary return policy:
does not replace the statutory withdrawal right;
does not reduce rights relating to defective or non-conforming products; and
may contain reasonable additional conditions applicable only after the statutory withdrawal period has expired.
Where a voluntary return policy conflicts with mandatory consumer law, the mandatory law prevails.
Please contact us if:
the wrong product was delivered;
part of the order is missing;
the product was damaged during delivery; or
the product does not correspond to the order.
To assist the investigation, we may reasonably request:
photographs of the product;
photographs of the packaging;
the shipping label; or
a description of the issue.
These requests do not remove or restrict your statutory rights.
Where the issue is our responsibility, we will provide an appropriate remedy, such as replacement, repair, completion of delivery, price reduction or refund, as required by applicable law.
Products must:
correspond to their description;
possess the characteristics presented before purchase;
be fit for their ordinary purpose;
include reasonably expected accessories and instructions;
demonstrate the quality, performance and durability a consumer may reasonably expect; and
comply with applicable product-safety requirements.
If a product is defective or otherwise non-conforming, you may be entitled to remedies including:
repair;
replacement;
proportionate price reduction;
cancellation of the contract and refund; or
compensation where provided by applicable law.
The appropriate remedy depends on the circumstances, applicable law and whether the requested remedy is possible and proportionate.
Repairs and replacements required under mandatory consumer law will be provided without charge, within a reasonable period and without significant inconvenience to the consumer.
Consumers residing in Germany, Sweden or Norway retain the mandatory statutory rights available under the consumer laws applicable in their country of habitual residence.
These may include rights relating to:
product conformity;
defective products;
repair or replacement;
price reduction;
cancellation and refund;
complaint periods;
delivery delays;
withdrawal from distance contracts; and
access to competent courts or consumer-dispute bodies.
Nothing in these Terms shortens a statutory complaint or conformity period or replaces a statutory legal guarantee with a commercial warranty.
Where local mandatory law provides stronger protection than these Terms, the stronger mandatory protection will apply.
A product may be accompanied by a separate commercial guarantee or warranty.
Any commercial guarantee will identify:
the person or company providing it;
its duration;
its geographical scope;
what it covers;
any lawful exclusions; and
the procedure for making a claim.
A commercial guarantee is additional to statutory consumer rights.
It does not replace, restrict or shorten rights against the contracting seller concerning defective or non-conforming products.
You must use products:
only for their intended purpose;
in accordance with supplied instructions;
within recommended usage limits; and
subject to all applicable safety warnings and contraindications.
You should stop using a product if it appears damaged, unsafe or malfunctioning.
Damage caused solely by misuse, unauthorized modification, failure to follow clear safety instructions or normal wear and tear may not constitute a product defect.
Nothing in this section excludes liability for an unsafe product, inadequate instructions, a manufacturing defect or another matter for which we are legally responsible.
We aim to keep the Website reasonably available and secure.
We do not guarantee uninterrupted access. The Website may occasionally be unavailable because of:
maintenance;
technical issues;
security incidents;
third-party service interruption; or
circumstances outside our reasonable control.
We may update, suspend or discontinue Website features where reasonably necessary.
This does not affect accepted orders or rights already acquired by customers.
We make reasonable efforts to ensure Website information is accurate and current.
We may correct clerical, technical or typographical errors.
If a material error affects an order, we will contact the customer and provide an appropriate option, which may include:
confirming the order using the corrected information;
offering an appropriate alternative; or
cancelling and refunding the affected order.
You may use the Website only for lawful personal purposes.
You must not:
use the Website fraudulently or unlawfully;
attempt to gain unauthorized access to the Website or its systems;
introduce viruses or malicious code;
interfere with the Website’s operation or security;
scrape or reproduce substantial Website content without authorization;
impersonate another person;
submit false payment or contact information;
misuse customer-support or review functions; or
infringe the rights of the Company or another person.
We may restrict access where reasonably necessary to protect customers, the Website or the Company.
The Website and its contents, including Dr. Vitalex branding, logos, product names, text, graphics, photographs, videos, Website design and original marketing materials, are owned by or licensed to Skybound Solutions LLC.
The content is protected by applicable intellectual-property laws.
You may access and use the Website for personal, non-commercial purposes.
You may not reproduce, distribute, modify, republish, sell or commercially exploit Website content without prior written permission, except where permitted by law.
Where the Website permits reviews or other customer submissions, submitted content must be:
based on a genuine experience;
accurate to the best of the contributor’s knowledge;
lawful;
respectful; and
free from confidential information belonging to another person.
You must not submit:
fabricated reviews;
reviews involving undisclosed compensation;
defamatory or abusive material;
misleading medical claims;
another person’s private information; or
content that infringes intellectual-property rights.
By submitting content, you grant us a non-exclusive, worldwide, royalty-free license to display and use it in connection with operating and promoting the Website and products, subject to applicable privacy and consumer laws.
We may moderate or remove unlawful, irrelevant, fraudulent or policy-violating content. We will not remove a genuine negative review solely because it is unfavorable.
The Website may use or link to third-party services, including:
payment providers;
fulfillment providers;
shipping carriers;
tracking services;
analytics providers;
social media platforms; and
external websites.
We are not responsible for independent third-party content or services outside our control.
The use of a third party to process payment, fulfill an order or deliver a parcel does not remove our responsibilities as the contracting seller.
We process personal information in accordance with our Privacy Policy and, where applicable, our Cookie Policy.
These policies explain matters including:
what personal information is collected;
why it is collected;
how it is used;
when it is shared;
how long it is retained; and
what rights individuals may exercise.
The Privacy Policy and Cookie Policy are incorporated into these Terms to the extent relevant to Website use and purchases.
We are not responsible for a failure or delay caused by an event genuinely outside our reasonable control, including:
natural disasters;
war or civil unrest;
governmental restrictions;
major transport disruption;
widespread telecommunications failure;
industrial action not limited to our own workforce;
public-health emergencies; or
major failures affecting essential third-party infrastructure.
This section does not:
excuse obligations that can reasonably still be performed;
remove statutory remedies for material non-performance;
permit us to retain payment indefinitely without supplying the order; or
limit mandatory rights concerning delayed delivery, cancellation or refunds.
Your order will be processed by Skybound Solutions LLC, the operator of the Dr. Vitalex brand, in accordance with the laws of the State of Wyoming, United States.
These Terms, the contract of sale between you and Skybound Solutions LLC, and any dispute or claim arising out of or relating to your order, the products purchased or your use of the Website shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict-of-law principles.
If you are purchasing as a consumer, this choice of law does not deprive you of any mandatory consumer-protection rights available under the laws applicable in the country in which you habitually reside.
This includes, where applicable, mandatory consumer rights available to consumers residing in Germany, Sweden, Norway, or another European Union or European Economic Area country.
Nothing in these Terms excludes, restricts or limits any consumer right or remedy that cannot lawfully be excluded, restricted or limited.
Consumers may bring proceedings in any court available to them under applicable mandatory consumer-protection and jurisdiction rules.
Nothing in these Terms requires a consumer to waive a mandatory right to:
bring a claim before a competent court in the consumer’s country of residence;
contact an appropriate consumer-protection authority; or
use an available consumer dispute-resolution body.
Skybound Solutions LLC may bring proceedings against a consumer only in a court permitted by applicable mandatory law.
For disputes that do not involve a consumer, the state courts located in Sheridan County, Wyoming, and the United States District Court for the District of Wyoming will have exclusive jurisdiction unless the parties agree otherwise in writing.
These Terms do not require consumers residing in Germany, Sweden, Norway, the European Union or the European Economic Area to submit disputes exclusively to private arbitration in the United States.
Any agreement to arbitrate a consumer dispute after that dispute has arisen must be voluntary and legally valid under the law applicable to the consumer.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for:
death or personal injury caused by negligence where such liability cannot be excluded;
fraud or fraudulent misrepresentation;
deliberate misconduct;
defective products where mandatory product-liability law applies;
breach of mandatory consumer rights; or
any other liability that applicable law prohibits us from excluding.
For consumer purchases, we are responsible for losses that are a reasonably foreseeable consequence of our breach of these Terms or our failure to exercise reasonable care.
We are not responsible for losses that:
were not reasonably foreseeable when the contract was formed;
result solely from unlawful or improper product use;
result solely from materially inaccurate information supplied by the customer; or
constitute commercial losses arising from use of a product for business purposes where the product was sold for personal use.
Nothing in this section affects your right to an appropriate remedy for defective, damaged, misdescribed, unsafe or undelivered products.
Complaints should first be submitted to:
Dr. Vitalex Customer Support Email: support@drvitalex.com Telephone: +1-302-889-2835
Please include, where relevant:
your name;
description of the issue;
supporting photographs or documents; and
the remedy you are requesting.
We will review complaints fairly and respond within a reasonable period.
Consumers may also have the right to contact a competent consumer authority, dispute-resolution body or court under applicable law.
We may update these Terms to reflect:
changes in applicable law;
changes to the Website;
changes to our products or business operations;
payment-network requirements; or
reasonable improvements in clarity.
The Terms applicable to an order are normally the version presented or made available when the order was submitted.
A later change will not retroactively reduce rights already acquired under an existing order.
The current version will display the date on which it was last updated.
You may not transfer your contractual rights or obligations to another person without our agreement, except where applicable law allows the transfer without consent.
We may transfer our rights or obligations only where:
the transfer does not reduce your rights;
the transfer does not materially disadvantage you; and
you are informed where required by law.
If either party does not immediately enforce a right under these Terms, that does not mean that the right has been waived.
A waiver applies only where it is clearly given and only to the specific circumstances for which it was provided.
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be limited or removed only to the minimum extent necessary.
The remaining provisions will continue in effect.
Where possible, an invalid provision will be interpreted in a lawful manner that most closely reflects its legitimate purpose without reducing mandatory consumer rights.
These Terms, together with:
the order confirmation;
product information displayed at the time of purchase;
the Privacy Policy;
the Shipping and Returns Policy;
any applicable commercial guarantee;
promotion-specific terms; and
any other terms expressly accepted during checkout,
form the agreement between you and Skybound Solutions LLC concerning the purchase.
Nothing in this section excludes liability for fraud, misleading statements or failure to provide mandatory pre-contractual information.
These Terms may be made available in more than one language.
Where a translated or localized version is provided for a particular storefront, that version is intended to explain the transaction to customers using that storefront.
No language provision will be interpreted in a manner that deprives a consumer of mandatory rights or permits unclear or misleading contractual terms.
Questions concerning these Terms, orders, returns, complaints or legal notices may be sent to:
Skybound Solutions LLC Operator of the Dr. Vitalex brand
199/669(A4014) Soi Rama 9 soi 5 Huay Kwang, Huay Kwang Bangkok 10310 Thailand
30 N Gould St Ste N Sheridan, Wyoming 82801 United States
Wyoming Filing ID: 2023-001224397 Email: support@drvitalex.com Telephone: +1-302-889-2835
© 2026 Skybound Solutions LLC. All rights reserved.
GDPR Compliance
The app used for assuring the GDPR, LGPD, CCPA-CPRA, VCDPA, CPA, CTDPA, UCPA, APPI, PIPEDA compliance of this site, collects your IP and the email address in order to process the data. For more check Privacy Policy & Terms of Service
Data Rectification
You can use the link below to update your account data if it is not accurate.
Edit your account information
Data Portability
You can use the links below to download all the data we store and use for a better experience in our store.
GDPR requests
Personal information
Orders
Access to Personal Data
You can use the link below to request a report which will contain all personal information that we store for you.
Request a report
Right to be Forgotten
Use this option if you want to remove your personal and other data from our store. Keep in mind that this process will delete your account, so you will no longer be able to access or use it anymore.
Request personal data deletion
DATA PROTECTION DECLARATION
Data Protection Declaration
1. General
In accordance with Art. 13 DS-GVO, we hereby inform you about the manner and background to the processing of your personal data via the website https://drvitalex.de (hereinafter "website") and about the rights to which you are entitled.
Personal data means any information relating to an identified or identifiable natural person.
2. Controller
Controller according to Art. 4 para. 7 DS-GVO is Dr. Vitalex.,
United States E-Mail-Adresse: support@drvitalex.com
3. Informational use of our website
3.1 Server Log Files
When you visit our website for information, the website provider automatically collects and stores the following data and information in so-called server log files, which your browser automatically transmits to us:
Browser type and browser version
Operating system used
Referrer URL
Host name of the accessing computer
Time of the server request
IP address
This data processing serves the purpose and our interest of a technically error-free presentation and optimization of the website. These data are not combined with other data sources. The legal basis for data processing is Art. 6 para. 1 sentence 1 lit. f DS-GVO.
3.2 Cookies
In addition to the aforementioned data, cookies are stored on your computer when you use our website. Cookies are small text files that are stored on your hard disk in the browser you use. This allows certain information to flow to the operator of the cookie.
You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or generally and activate the automatic deletion of cookies when closing the browser. When cookies are deactivated, the functionality of this website may be limited.
The most common types of cookies are explained below:
Session cookies: While you are active on a website, a session cookie is temporarily stored in your computer's memory, where a session ID is stored, for example, to prevent you from having to log in again each time you change pages. Session cookies are deleted when you log out or lose their validity as soon as your session expires automatically.
Permanent or log cookies: A permanent or log cookie stores a file on your computer for a certain period of time. These cookies enable websites to remember your settings the next time you visit them. This leads to faster and more convenient access, as you do not have to change your language settings again, for example. When the expiry date expires, the cookie is automatically deleted when you visit the website that generated it.
Third-party cookies: Third-party cookies originate from providers other than the website operator. For example, they can be used to collect information for advertising, custom content and web statistics.
To carry out the electronic communication process or to provide certain functions you require (e.g. shopping basket function), session cookies must be set (technically necessary cookies). The technically necessary cookies are set for the purpose and in our interest of providing the services you use on the website in a technically error-free and optimized manner. The legal basis for data processing using these technically necessary cookies is Art. 6 para. 1 sentence 1 lit. f DS-GVO.
3.3 Google Analytics
This website uses Google Analytics, a web analysis service of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google Analytics uses cookies to analyse the use of the website (third-party cookies).
The information is usually transferred to a Google server in the USA and stored there. However, due to the activation of IP anonymisation on this website "_anonymizeIp()", your IP address will previously be reduced by Google within member states of the European Union or in other signatory states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. For the exceptions in which personal data is transferred to the USA, Google has submitted to the EU-US Privacy Shield, https://www.privacyshield.gov/participant?id=a2zt00000000001L5AAI&status=Active.
Google will use the information on our behalf to evaluate your use of the website, to compile reports on website activities and to provide further services relating the website and Internet use. We can use the information gained to improve our offer and make it more interesting for you as a user. The legal basis for the use of Google Analytics is Art. 6 Par. 1 S. 1 lit. f DS-GVO.
You can prevent the use of cookies by deactivating the service by downloading and installing the browser add-on for your current browser available at https://tools.google.com/dlpage/gaoptout. More information on how Google Analytics handles user data can be found at: https://support.google.com/analytics/answer/6004245?hl=en.
This website also uses the "demographic features" function of Google Analytics. This allows reports to be created that contain information on the age, gender and interests of site visitors. This data comes from interest-related advertising by Google and from visitor data from third-party providers. This data cannot be assigned to a specific person. You can deactivate this feature at any time by using the ad settings in your Google Account or generally forbid Google Analytics to collect your information by installing the browser add-on (https://tools.google.com/dlpage/gaoptout).
We also use Google's remarketing feature in conjunction with the cross-device features of Google AdWords and Google DoubleClick. This serves the purpose and our interest to display personalized advertising to you on suitable advertising spaces on other Internet pages, which is based on the interests you have shown on our website. For more information, please visit https://policies.google.com/technologies/ads?hl=en. The legal basis for data processing is Art. 6 para. 1 lit. f DS-GVO. You can object to data processing for the purpose of personalized advertising by installing a browser plug-in. For more information, please visit https://support.google.com/ads/answer/7395996.
3.4 DoubleClick
This website also uses the online marketing tool DoubleClick of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google").
DoubleClick uses cookies for the purpose and in our interest to show relevant ads to users, improve campaign performance reports or to prevent a user from seeing the same ads more than once. Google uses a cookie ID to track which ads are displayed in which browser and to prevent them from being displayed more than once. In addition, DoubleClick may use cookie IDs to collect conversions related to ad requests. This is the case, for example, when a user sees a DoubleClick ad and later visits the advertiser's website with the same browser and buys something there.
Your browser automatically establishes a direct connection to the Google server. By integrating DoubleClick, Google receives information that you have accessed the corresponding part of our website or clicked on an ad from us. If you are registered with a Google service, Google may associate your visit with your account. Even if you are not registered with Google or have not logged in, it is possible that Google may obtain and store your IP address.
The legal basis for data processing is Art. 6 para. 1 sentence 1 lit. f DS-GVO.
You can prevent this data processing in various ways:
By setting your browser software accordingly, in particular the suppression of third party cookies means that you will not receive any ads from third party providers;
by deactivating cookies for conversion tracking by setting your browser to block cookies from the "www.googleadservices.com" domain, https://www.google.de/settings/ads, which will be deleted when you delete your cookies;
by deactivating the interest-based ads of the providers that are part of the "About Ads" self-regulation campaign via the link http://www.aboutads.info/choices, this setting being deleted if you delete your cookies;
by permanent deactivation in your browsers Firefox, Internet Explorer or Google Chrome under the link http://www.google.com/settings/ads/plugin.
Please note that in this case you may not be able to use all functions of this website in full.
For more information about DoubleClick, visit https://policies.google.com/technologies/ads?hl=en, and Google's privacy policy in general: https://policies.google.com/privacy?hl=en. Alternatively, you can visit the website of the Network Advertising Initiative (NAI) at http://www.networkadvertising.org. Google has submitted to the EU-US Privacy Shield, https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active.
4. Newsletter
If you have subscribed to our newsletter, we will process your e-mail address to send you our newsletter by e-mail. The legal basis is Art. 6 para. 1 sentence 1 lit. a DS-GVO. You can revoke your consent to receive our newsletter at any time by clicking on a link provided for this purpose in each newsletter. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.
5. Orders
To order goods via our website, personal data must be entered. If you order goods via our website, we process your personal data transmitted during the order process for the purpose of carrying out the order. The legal basis for data processing is Art. 6 para. 1 sentence 1 lit. b DS-GVO. Our online shop is operated by Shopify, a service of Shopify Inc., 126 York Street, Suite 200, Ottawa, ON, Canada, K1N 5T5. Shopify provides an e-commerce platform through which we offer our fragrance for sale. Further information for our customers are available in Shopify's Privacy Notice http://www.shopify.com/legal/privacy.
On our website we offer payment via PayPal. The provider of this payment service is PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter "PayPal"). If you choose to pay via PayPal, your payment details will be sent to PayPal. The data is transmitted for the purpose of payment processing. The legal basis for data processing is Art. 6 para. 1 sentence 1 lit. b DS-GVO.
6. Your Rights
You have the following rights under the DS-GVO with regard to personal data concerning you:
Right of access,
Right to rectification,
Right to erasure,
Right to restriction of processing,
Right to object,
Right to withdraw your given consent at any time,
Right to data portability.
You also have the right to lodge a complaint with a supervisory authority if you consider that the processing of personal data relating to you infringe data protection regulations.
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.
Important Notice on Additional Costs: For the sake of customer satisfaction, we strive in most cases to avoid additional costs for our customers. However, depending on the individual case and the chosen return warehouse, additional costs such as return shipping fees, customs duties, and other applicable taxes may arise during this return process.
If you have received an incorrect item, a product damaged in transit or a defective item, we will gladly offer you a replacement or a full refund.
Here's how to initiate a return:
Please contact support@drvitalex.com within 30 days of receiving your order.
Please provide your order number and attach a detailed description as well as photos or a short video of the problem.
Our team will review your request within 5 working days and send you return instructions.
Refunds or replacements:
For approved returns (defective/incorrect delivery), return shipping is free of charge for you.
Refunds will be issued within 5 working days of receiving and inspecting the item, via your original payment method.
Please allow up to 10 working days for your bank or credit card issuer to process the credit.
B. Returns if you are not satisfied
(wrong item ordered, wrong size or change of mind)
The request must be made within 30 days of delivery.
The items must be unused, unopened and in their original packaging (this is mandatory for hygiene reasons).
The customer bears the costs for the return shipment.
Original shipping fees are non-refundable.
A restocking fee of up to 30% may apply if items are opened or returned in a non-resellable condition.
Return address: 30 N GOULD ST STE N, Sheridan, WY 82801, USA.
Note: The primary return address is located outside the European Union (USA). Upon request, we are happy to provide you with an alternative return address within Europe. Please contact us at support@drvitalex.com.
For alternative return addresses in our European or global warehouses, please contact us at support@drvitalex.com.
If your return does not meet the standard criteria, but the item is unused and in its original condition, we can issue a store credit (after individual review). Please contact us at support@drvitalex.com for this.
🛡️ Money-back guarantee
We stand behind the quality of our products. If you are not satisfied with the solution offered (replacement or refund), you can take advantage of our money-back guarantee within 30 days of purchase.
Explain in detail why the proposed solution was insufficient.
Please submit additional photos or supporting documents if required.
Our team will review your request and make a final decision.
🚫 Exclusions
Normal wear and tear, damage caused by improper use or unauthorized repairs are not covered. Refunds will not be issued for items marked as delivered unless the loss is officially confirmed by the shipping carrier.
Orders are processed within 1–2 business days from our international warehouses, depending on stock availability.
You will receive a shipping confirmation email with a tracking link within 1–2 days after your order confirmation.
United States: 5–10 business days
Germany, Austria, Switzerland: 5–8 business days
Denmark: 5–9 business days
Australia: 5–10 business days
Canada: 5–8 business days
New Zealand: 3–5 business days
United Kingdom: 5–10 business days
Standard shipping is free worldwide. We use trusted carriers such as DHL, UPS and others.
Package Marked as Delivered but Not Received:
Verify the shipping address provided.
Check for a delivery notice from the carrier.
Contact your local post office or carrier.
Check with neighbors or household members.
If you still cannot locate your package, contact us at support@drvitalex.com within 10 days of the stated delivery date. We will open an investigation with the carrier.
If your parcel cannot be delivered and is redirected to a nearby parcel shop, it is your responsibility to collect it within the time window provided by the carrier.
In case you fail to pick up the parcel and it is returned to us, we reserve the right to deduct the return shipping costs from your refund. Please note: once the carrier confirms that your parcel is available for pick-up and you are notified (e.g. via email or tracking link), we consider the order as successfully delivered.
Failure to pick up the package does not qualify as a cancellation or return under our refund policy.
Confirmed Lost by Carrier: We will issue a replacement or refund.
Marked as Delivered but Not Received: Refunds are generally not issued. However, as a goodwill gesture, we may offer a one-time replacement after a thorough investigation. Shipping costs for such replacements must be prepaid by the customer.
📩 Contact us
For questions regarding shipping, returns or refunds, please contact: 📧 support@drvitalex.com
© 2026 Skybound Solutions LLC Registered Address: 30 N GOULD ST STE N, Sheridan, WY 82801, USA Email: support@drvitalex.com Phone: +1-302-8892835 All rights reserved.
